Customer Success Executive

Description

We're hiring customer success executives to keep AICines creators active and successful — onboarding, check-ins, and making sure people get value from the platform rather than drifting away.

Pay: ₹25,000 – ₹75,000 per month, set by portfolio and interview, plus performance bonus

Performance bonus: tied to creator retention and activation targets.

This role converts. Strong performers receive a pre-placement offer for a full-time role at AICines or one of our partner production companies. We're also open to contract arrangements.

Interns, junior, and mid-level candidates all welcome — we hire on what you've built, not years.

Before you apply — this is not optional. We expect every candidate to have spent real time with the AICines product before the interview. Go through aicines.com and the platform itself: understand how the creator leaderboard works, how Minis work, and how creators actually publish and get discovered on AICines. Every interview starts with this. Candidates who haven't explored the product don't move forward.

Responsibilities

Onboard new creators and get them to their first published piece

Run check-ins with active creators and surface what they need

Reduce churn by spotting at-risk users early

Collect and route product feedback

Build onboarding material and guides

Support the community across Discord, WhatsApp, and email

Requirements

Strong written and verbal communication

Genuinely enjoy helping people and following through

Organised — you'll be tracking many relationships at once

Interest in creators, film, or content

Freshers welcome

Interns, junior, and mid-level candidates all welcome — we hire on what you've built, not years.

Must have explored the AICines platform before the interview — every interview starts with this