Technical Support Engineer

Description

We're hiring technical support engineers to be the first line for AICines users and creators — diagnosing issues, escalating real bugs, and making sure nobody gets stuck.

Pay: ₹25,000 – ₹90,000 per month, set by portfolio and interview, plus performance bonus

Performance bonus: tied to resolution time and user satisfaction.

This role converts. Strong performers receive a pre-placement offer for a full-time role at AICines or one of our partner production companies. We're also open to contract arrangements.

Interns, junior, and mid-level candidates all welcome — we hire on what you've built, not years.

Before you apply — this is not optional. We expect every candidate to have spent real time with the AICines product before the interview. Go through aicines.com and the platform itself: understand how the creator leaderboard works, how Minis work, and how creators actually publish and get discovered on AICines. Every interview starts with this. Candidates who haven't explored the product don't move forward.

Responsibilities

Handle inbound technical queries from creators and viewers

Diagnose issues across web, mobile, video playback, and generation flows

Reproduce and escalate genuine bugs to engineering with clear detail

Maintain help documentation and FAQs

Track recurring issues and push for permanent fixes

Support payment, subscription, and credit queries

Requirements

Technical enough to read logs, reproduce bugs, and ask the right questions

Strong written communication — most support is written

Patient and clear with non-technical users

Bonus: basic SQL, browser dev tools, or prior support experience

Freshers welcome

Interns, junior, and mid-level candidates all welcome — we hire on what you've built, not years.

Must have explored the AICines platform before the interview — every interview starts with this